Subscribe RSS

Tag-Archive for "code of ethics"

Legal Updates Sep 25

Material Facts: Once Material, Always Material?

By Will Martin 

I am frequently asked by REALTORS® whether they are required to disclose the Will Martinexistence of some past event that had an adverse effect on a property.  I give my customary “it depends” answer because the answer depends—as it always does—on the particular facts. 

Take the following example: you’ve just gotten a new listing on a house and you’re sitting at the seller’s dining room table assisting her in completing the Property Disclosure Statement.  The seller relates that one Saturday evening a couple of years ago, water began dripping from the dining room chandelier just before the arrival of dinner guests.  The dinner party was adjourned to the living room and was a screaming success, but a post-party investigation revealed a slow leak in an upstairs bathroom tub/shower just above the dining room that had caused a significant amount of unseen damage.  Lots of damp wood and mold under the tub in the space above the dining room ceiling.  (The hair on your neck stands up when the seller mentions “mold.”)  The leak was fixed, the mold removed and a fair amount of sub flooring and sheetrock replaced.  (You steal a glance at the dining room ceiling as the seller is talking and it looks perfect.) The seller tells you that she has documents from a reputable contractor that detail all the work that was done.  You are thinking to yourself: Do I have to disclose any of this to a prospective buyer?

As you know, you are required by the licensing law and the REALTOR® Code of Ethics to disclose material facts about a property.  So are the facts that the seller has told you about in the above example material facts?  In my opinion, if an agent can, under the particular circumstances with which he/she is confronted, reasonably conclude that: (1) the source of a problem has been identified and satisfactorily corrected/repaired and (2) any damage caused by the problem has been satisfactorily repaired, then the agent would not be required to disclosure any facts about the problem and the damage caused by that problem because the information is no longer material.  In the example given, I would recommend that you, as the listing agent, request copies of the documentation from the contractor.  If the documents support what the seller has told you, and based on your own inspection of the property there are no indications that the problem still exists, I do not believe you would be required to disclose what the seller has told you about the leak or the problems it caused to prospective buyers.  On the other hand, if the seller didn’t have reasonable documentation from the contractor and you were unable to reasonably satisfy yourself in some other way that the leak and the resulting damage had been taken care of (by perhaps contacting the contractor who did the work or getting a supporting opinion from another qualified person), then you would probably be required to disclose.

Even if disclosure isn’t required, I recommend that agents have a discussion with their seller clients about the potential benefit of disclosing anyway.  Buyers who discover the existence of a previous problem after closing sometimes threaten or even take action against the listing firm and/or the seller based on an alleged “cover-up” of the problem.  Disclosing the problem up front and demonstrating that everything has been fixed should help avoid that possibility.

Will Martin is a manager in the law firm of Martin & Gifford, PLLC, which practices primarily in the area of real estate brokerage law.  For more information about the firm, go to www.martingiffordlaw.com.  Copyright © 2009, Martin & Gifford, PLLC.

Bookmark and Share
REALTOR® Best Practices Jun 26
What a great start to the summer we’ve experienced! The market is improving and many of you have shared your success stories with me. These successes are a tribute to the hard work each of you puts forth daily as a REALTOR®.
 
As business continues to improve, let me remind everyone that there are expectations as REALTORS® that we all must uphold.
 
Recently, I received a complaint from a member of the public regarding members of our Association. This seller had had their home on the market for quite some time. He/she had originally hired this particular REALTOR® to market their home. 
 
The seller felt that this REALTOR® did a sub-par job in that the agent had them printing out sheets for the info box themselves. The agent also refused to do open houses and simply put the property on an Internet site as a “complete” marketing plan. The seller fired this REALTOR® shortly after the first of the year.
 
This seller also recently had 3 appointments either blown off or complicated in one way or another by REALTORS®.
 
Other examples included REALTORS® showing up at this seller’s home unannounced with clients, scheduling a preview appointment and never showing up, and giving unprofessional and inadequate feedback to the seller’s listing agent.
 
Several years ago, a WRAR task force identified behaviors that they thought were unacceptable. Based upon these behaviors, the task force identified what they believed were “best practices.” The task force submitted the booklet to the Board of Directors. The Board approved and published it to the members. I would appreciate every member keeping in mind some of the guidance provided in the Best Practices manual. (To see the entire Manual, Click Here)

 

For Listing Brokers:

  • Develop a maintenance schedule when installing a brochure box.
  • Provide Sellers with other broker’s comments and changes in the market on a regular basis. Honest critiques should be welcomed and may improve your client’s chances of selling their properties.
  • Inform the seller of anything that may hinder the sale of a home.
For Selling Brokers:
  • When making an appointment, follow the showing instructions stated in the MLS. Use the appointment-center phone number instead of calling the broker, especially when it is late at night. The appointment center will have the most up-to-date schedule about property showings. Sellers should not be unnecessarily inconvenienced, especially when you know the prospective buyers have not yet decided to move to the area.
  • If a buyer refuses to enter a house when you have made an appointment, explain that courtesy demands that a broker stop by the house and leave a business card or call the appointment-center.
  • Remember that having a home on the market may not always be an enjoyable experience; therefore, please extend every courtesy and consideration to each seller.
  • Schedule appointments realistically. Schedule adequate time to show the property and drive to the next one. Call the listing company or appointment-center about any delays or cancellations.
In closing, I ask that you keep close to your heart these words from our REALTORS® Code of Ethics:
The term REALTOR® has come to connote competency, fairness, and high integrity resulting from adherence to a lofty ideal of moral conduct in business relations. No inducement of profit and no instruction from clients ever can justify departure from this ideal.

In the interpretation of this obligation, REALTORS® can take no safer guide than that which has been handed down through the centuries, embodied in the Golden Rule, “Whatsoever ye would that others should do to you, do ye even so to them.” 
Bookmark and Share